Refund & Returns Policy
A clear, customer-friendly policy for Breakthru health products, agriculture products, shipping issues, damaged packages, unopened products, and support requests.
Unopened products
Unopened, unused products may be eligible for return review within the stated return window, subject to product condition, shipping status, and applicable food or supplement safety requirements.
Opened food or wellness products
For safety and quality reasons, opened food, nutrition, or wellness products may not be returnable unless there is a verified fulfillment, damage, or quality issue.
Damaged shipments
If a shipment arrives damaged, take clear photos of the package, label, and product condition immediately and contact support as soon as possible.
Wrong item or missing item
If the wrong item was sent or an item is missing, contact support with your order number, photos if applicable, and a clear description of the issue.
Product education is not a medical guarantee
Breakthru provides product education and wellness information. Product descriptions are not medical advice and do not guarantee individual health outcomes. Customers should consult qualified health professionals for medical concerns.
Refund decisions are reviewed based on order details, product condition, safety requirements, and the reason for the request.
To request help
- Contact us through the Feedback / Questions page
- Include your order number
- Describe the issue clearly
- Attach photos for damaged packages
- Do not discard packaging until the issue is reviewed
- Allow reasonable time for review and response